Author Archives: Bria

Finally – A System for Taming Your Inbox

In last week’s blog we talked about how email is a killer of productivity, for the very reason that it invites your mind to travel in dozens of different directions all day long (if you let it).

As business owners, our greatest contribution to our companies is to focus on one, two, or three of the most important things – and to devote ourselves fully to those tasks.

Email invites us to do the opposite – focus on a multitude of less important tasks. This slows our productivity, drains our energy and inhibits our progress.

Here are 5 tips for taming your inbox:

  1. Do not check email until you’ve accomplished at least one important task for the day. This one’s hard to do. Many of us are conditioned to look at our messages right when we wake up. But please, try to avoid doing this. You let the energy and chaos of the outside world tarnish your focus. It just isn’t worth it.
  2. Understand what makes an email message important. Does the email content affect your revenue? Is it a big opportunity that’s time-sensitive? Does it speak about a problem that needs to be solved immediately? Or can it wait until next week? Next month? (Next century?)
  3. For everything that does NOT require fast action on your part, use this 4-step approach – Delete it, File it, Delegate it, or Handle it.
    • a.   Skim the subject line of the email and make an instant decision on whether not this email needs to be read. If not, delete it. (Delete spam, irrelevant messages, etc)
      b. If you open the email and decide you want to read it later, file it. (This includes anything you need to read in-depth, or anything you want to study.)
      c. If the task requires action, but it’s not something you can or want to handle, delegate it. Send it to someone on your team whose job it is to handle those tasks.
      d. If the task requires action, and you’re the only one who truly should handle it, handle it.
  4. Use folders to organize your messages. Determine how to group your emails and save folders in those names – such as Clients, Potential Clients, Coach, Newsletters to Read, Team, and Personal Stuff. You can also file items you will handle later in a system such as “To do later today” or “To do Friday” (end of week). And then read the emails at a set time each day or a set time you’ve blocked out on Fridays.
  5. Schedule 2-3 times (or less) during the day when you’ll check your email. This will free up time and energy for you to focus on “the big stuff” in your business.

Follow these tips, hone your focus, and you’ll watch your energy, sanity, and productivity soar.

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Lessons from Steve Jobs

We are sorry to see Steve Jobs step down from Apple but grateful for what he has taught us. The New York Times recently quoted Jon Krosnick, a social psychologist at Stanford University: “What makes Steve Jobs particularly special is it’s as if he personally handed you an IPhone and an iPad. So to many customers it feels like a gift from a family member.”

Steve Jobs talked like he was talking directly to YOU, about your interests and needs. His company was just doing us all a favor – fulfilling our needs. He transcended traditionally corporate culture with his jeans and tennis shoes – creating an authentic “I am one of you” culture.

Steve Jobs made us feel special and connected to him and to his company.

How do you make your clients and customers feel special? Are you really connecting with them?

Consider some suggestions:

  • Reward your clients with gifts of some kind – a thank-you postcard or gift in the mail, a membership with rewards for loyalty, a special incentive to continue working with you or buying from your business.
  • Talk to your customers. Reach out to them and show them your human side. Be yourself. Nothing is more attractive than authenticity – especially today.
  • Host something fun for your top clients. A cocktail party, a wine tasting, or give tickets to something they care about.

Try on what works for you or create your own fresh ideas.  And a big thank you to Steve Jobs for reminding us that people remember how you make them FEEL long after they remember anything else.

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The Email Inbox: A Killer of Productivity

If you’re one of those people who is constantly checking email dozens of times per day, or dozens of times per hour (yikes) – I’m here to tell you that your productivity is probably lower than it could be.

Email, by its nature, is an interruption. The typical email message is a fragment of a conversation, a question, a random thought, an offer, a need being expressed, or even something written just to kill time. When you gather 50, or 100, or 500 of these messages into your inbox each day, what you have is a large mass of fragments, thoughts, and ideas which could potentially pull your mind in a hundred different directions.

Is that where your mind needs to be? In a hundred different places?

If you know the power of focus, you know that when you focus on one thing at a time, you’re more effective at doing it. You get more done, and the quality of your work is better. When you’re uninterrupted and allowed to pour yourself into a single task for a certain amount of time, your output is far superior.

On the other hand, when you’re scatter-brained, your effectiveness diminishes. Right? You find yourself trying to remember XYZ, when you really should be focusing on A or B.

Tune in next week for a few tips on how to tame that unruly email inbox. I’ll also show you how to determine which emails are actually worth focusing on.

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How Our Failure Made Us a Big Success

Did you know that a business “failure” is not really a failure at all? Rather, it’s an opportunity to learn invaluable lessons that can (if you pay attention) lead to a big success.

In our 20s, Mark and I started a huge children’s museum from an empty warehouse. It was big, educational, fun, and impressive. We had to close it down five years later.

What happened?

Some things were beyond our control. For example, our Tulsa, Oklahoma public schools were only authorized to take one field trip per year. Usually the schools chose to take their yearly field trips to the fabulous Tulsa Zoo. Officials at the school had close connections with the people at the zoo – who knew a lot more about courting their customers than we did at the time.

It was a tough period in our lives. Two smart Duke grads were not used to failure!

However, in all honesty, what we learned was invaluable.

We now know, and teach, how to create clear systems at every level of business – including team communication, marketing, customer care, cash flow and more. We had NONE of this in that first business. We were making it up as we went along – and maybe you are too.

There is a better way – and systems make all the difference. I am certain that I would not be as proficient at helping business owners streamline their businesses if I had not experienced a so-called “failure” myself.

“Failures” are an opportunity to learn and evolve. The best of the best have all had them. What failure has taught you something invaluable? Reply and let us know – we’d love to hear from you.

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