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Biggest Mistake of an Entrepreneur

by Bria Leave a comment
I can do it all on my own. I don’t need help.

Nothing is farther from the truth if you want the best results. Michael Jordan needed a coach to excel. So do I. And so do you :)

3 Tips to Streamline Your Initial Client Care System

by Bria Leave a comment

When a person decides to work with you as a new client, it’s something to celebrate.

But it also involves some follow-up work – such drawing up a contract, sending initial paperwork, gathering signatures, and letting the client know what to expect from working with you.

Here are three tips to ensure this entire process run more efficiently for both you and your new client:

forms-completion-300x1571)    Always use a contract for any business dealings. Have a pre-made contract ready to go for each of your service packages. Have your lawyer review all versions of the contract to ensure the language will protect your business interests in the event of a dispute.

2)    Mark the places on the contract that will be customized for each client. This might include the client’s name, business information, the financial arrangement, and the nature of the work. Be sure to provide the client with specific information about what they can expect when they work with you.  Save a copy of this document.

3)    Streamline the process of obtaining signatures. With services like EchoSign, you no longer need to fuss with fax machines, print out lots of paper, or use a scanner to make copies of signed documents. Both parties can sign quickly and easily sign contracts online.  Implement a “follow-up system” with an assistant so all the necessary paperwork is signed, returned and saved.

Follow these steps and your initial client care systems will run much smoother.

Two Little Words to Augment Small Business

by Bria Leave a comment

There are two little words in the English language that are often overlooked.  And they are thank you.  Two additional little words?  Great job.

Appreciation is a fundamental part of personal and professional success.  Whether you’re on the receiving end or you’re the one giving it out. Everyone wants to feel valued.

We often overlook saying these two little words because we assume people know how we feel.  While that may work personally, it doesn’t work professionally.

Your team members need to know when they are doing a good job.  When their hard work is validated, it rejuvenates them and provides the motivation they need to keep being a strong part of your team.  When employees don’t get positive reinforcement, they can feel unappreciated, unnoticed, and that their work doesn’t matter.

Employee dissatisfaction can peak when you don’t share positive feedback and you can lose valuable members of your team.  Don’t let that happen – take a few moments today and show your team members some appreciation.  You’ll be glad you did.

thank-you-clothesline-752x483

7 Tips to Double Your Number of Clients – Part One

by Bria Leave a comment

Are you looking for effective ways to grow your prospect list? (Who isn’t, right?) Here are 7 quick tips you can start using today:

Small-Business-ReferralsTip #1 – Ask for referrals. Your past and current clients are a great resource for you. They’re often your biggest advocates and may know someone who could use your products or services. Don’t be afraid to ask for referrals. You can either bring this up in a friendly conversation, or send a quick email saying, “Hi Jane, I was wondering if you knew of anyone who needs XYZ service?” Make sure the timing is right. The best time to ask for a referral is right after the customer praises you for a job well done.

Tip #2 – Utilize social media. Are you located in or near a big town? Most cities have a Twitter hashtag, such as #Chicago. Try posting a quick sales message asking if anyone in the #Chicago area is need of your product or service. Or, if you offer a very specific product or service, you can tag it directly (such as a #CRM product). Pay attention to keywords related to your product or service. If anyone makes a post stating they’re in need of what you’re offering, respond promptly.

Tip #3 – Offer something of value for free. Have you written an informative report or white paper that your target audience would find valuable? Turn it into a freebie, and offer it on your website. You can hire a Virtual Assistant (VA) to install an opt-in box or sign-up button on your website, asking prospects to submit their name and email in exchange for receiving the free report. Viola – you have new prospects! Also, be sure to publicize your free report on social media such as Facebook, LinkedIn, and Twitter.

Read the other four tips on Friday, 9/27.

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