Effective Date: August 17, 2025
Last Updated: August 17, 2025
By scheduling literacy tutoring and English language learning sessions with EXCELerated Success, students acknowledge they have read, understood, and agree to abide by this cancellation policy.
Online Literacy Tutoring and English Language Learning Cancellation Policy
Overview
This cancellation policy ensures fair scheduling practices for both students and the tutor while maintaining flexibility when possible. All students are required to acknowledge and agree to this policy upon enrollment.
Cancellation Time Windows
Standard Cancellation Window (24+ Hours Notice)
- No Charges Applied: Students who cancel a scheduled session with 24 hours or more advance notice will not incur any charges
- Full Refund: Any prepaid session fees will be fully refunded or credited to the student's account
- No Penalty: This cancellation will not affect future scheduling
Short Notice Cancellation (Less than 24 Hours)
- Full Fee Charged: Students who cancel a scheduled session with less than 24 hours' notice will be charged the full session fee
- No Exceptions: This policy applies regardless of circumstances unless deemed an emergency by EXCELerated Success
- No Rescheduling Credit: No refund or credit will be provided for short-notice cancellations
No-Show Policy
- Full Charge: Students who fail to attend a scheduled session without any prior notice will be charged the full session fee
- Definition: A "no-show" is defined as failing to join the session within 10 minutes of the scheduled start time without prior communication
- No Rescheduling: No-show sessions cannot be rescheduled, and no refund will be provided
Rescheduling Guidelines
Course Duration Limitation
- All rescheduled sessions must occur within the original course timeframe. (Examples: Special Introductory Offer is valid for 30 days or an 8-week course duration)
- Sessions cannot be rescheduled beyond the final week of the enrolled course period
- If a student cannot reschedule within the course duration due to short-notice cancellations, the session will be forfeited, and full cancellation fees apply
Rescheduling Availability
- Rescheduling is subject to tutor availability within the course timeframe
- New session time must be confirmed within 48 hours of the original cancellation
- Only sessions cancelled with 24+ hours' notice are eligible for rescheduling without penalty
Emergency Circumstances
Exceptions to this policy may be made for legitimate emergencies, including:
- Medical emergencies (documentation may be required)
- Family emergencies
- Technical issues preventing session access
- Severe weather conditions
Emergency exception requests must be submitted within 24 hours of the missed session with appropriate documentation.
Policy Enforcement
Fee Structure
- Standard Session Fee: [Amount to be specified]
- Short Notice Cancellation Fee: 50% of session fee (after first occurrence)
- No-Show Fee: 100% of the session fee
Payment and Billing
- Cancellation fees will be automatically charged to the payment method on file
- Students will receive an email notification of any charges applied
- Disputes regarding cancellation fees must be submitted within 7 days
Record Keeping
- All cancellations and rescheduling requests are tracked in our system
- Students can view their cancellation history in their account dashboard
- Tutor maintains records of session attendance and cancellations
Student Responsibilities
- Provide timely notice when cancellation is necessary
- Maintain updated contact information for cancellation notifications
- Ensure reliable internet connection and technical setup
- Communicate any ongoing scheduling challenges with their assigned tutor
Contact Information
For questions about this cancellation policy or to request emergency exceptions, please contact:
Policy Updates
This cancellation policy may be updated periodically. Students will be notified of any changes via email at least 30 days before implementation. Continued use of the literacy tutoring and English language learning services constitutes acceptance of any policy updates.